Comverse Social Gateway - Comverse Share

Today's customers communicate and share their thoughts and lives on social media sites. This can include making recommendations to friends based on their experiences – such as their experience with their communications service provider (CSP).

 

CSPs are keenly interested in social media, where their customers are spending so much time. CSPs want to elevate their social profile and optimize customer relationship management.

Comverse's new innovative SaaS offering, the Comverse® Share service, runs in a secure cloud environment operated by Comverse. It enables a CSP to connect its BSS ecosystem with its social presence, bringing a more relevant interaction channel to its subscriber base. Comverse Share provides a service platform that enables linkage of social data with existing business processes and systems, expanding CSP knowledge about their subscribers.  

 

Turn Social Media Sites into Opportunities

The Comverse Share service prepares CSPs for the expanding opportunities in the social media world.

The Comverse Share service platform enables linkage of social data of opt-in subscribers with existing business processes and systems. With this linkage, service providers can build social applications that move beyond static pages to: 

·         Generate Revenues: Through subscriber-specific relevant campaigns based on social and telecom data.

·         Calculate Social Score: Identifies social influencers whose influence on social channels has profound significance for support and marketing purposes.

·         Enhance CRM:  Extends account information and case resolution capabilities to social media sites. Creates a vibrant new online support channel for each subscriber: instantaneous customer service via the social network.

·         Meet Subscriber Expectations: For efficient, effective social communication providing a true social experience.

The Comverse Share service platform enables linkage of social data of opt-in subscribers with existing business processes and systems. With this linkage, service providers can build social applications that move beyond static pages 

·         Energize the Customer Experience relevant recommendations, campaigns & offers that take into account social & Telco data, & convenient means for them to issue and resolve issues. 

·         Elevate Competitiveness, increase response rates to campaigns bring CSP services into the social world.

·         Increase Business Results SaaS platform that reduces support time / call center expenses.